The Richwood Report

Here is a site with lots of free business and management information. There is also a free business newsletter if you wish to subscribe. Jim Clemmer is a successful business consultant and trainer who appears to draw from a deep well of resources. Here is one good article on on how important leadership is in customer service. There are many more. A quote:

Effective leaders know that without disciplined management systems and leading edge technologies, outstanding service is nothing but a dream. But they act on a belief system that management systems and technology exist to serve people. This is an extension of the effective leader's personal purpose built around the key service principle that success comes through serving others.