Friday, July 08, 2005
Ever wonder?
Ever wonder who said something first? Here is an article that gives the history of the expression, "The customer is always right."
The rest of the article has some good points about keeping customer relations on the positive side. While you are there, there may be some other things on the site to interest you. Microsoft has created a really helpful site for small business.
Worn out trying to please an impossible client? Blame it on Harry Gordon Selfridge.
In 1906, Selfridge purchased a site in London, upon which he built the famous store that bears his name and thrives today. Selfridges opened doors in 1909, when women were beginning to enjoy the fruits of emancipation by wandering unescorted around the city of London.
A canny marketer, Selfridge promoted the radical notion of shopping for pleasure rather than necessity. His fashion-forward shop adopted the slogan now heard round the globe: "The customer is always right."
That century-old wisdom flourishes today, even while businesses run on real-time sales forecasts, preferred-customer databases, time-management applications and activity-based costing software — all of which can calculate to the penny how much each transaction costs you.
The rest of the article has some good points about keeping customer relations on the positive side. While you are there, there may be some other things on the site to interest you. Microsoft has created a really helpful site for small business.
